The hosting infrastructure outage affecting our hosting provider, IONOS, has been resolved, and all affected services have been fully restored.

Following confirmation that the IONOS platform was operating normally, the RutoWallet User API was verified to be functioning as expected. Authentication services, user-related API requests, and all dependent application features have returned to normal operation.

Resolution Details

• User API availability has been fully restored.

• Authentication and user management services are operating normally.

• All dependent applications have resumed normal functionality.

• System health checks and monitoring confirm that services are stable.

• No data loss or security issues were identified as a result of this incident.

Root Cause

The incident was caused by an external infrastructure outage affecting IONOS hosting services. The issue originated outside of RutoWallet's application and infrastructure and was resolved by the hosting provider.

Current Status

Resolved

We will continue to monitor our systems to ensure continued stability and will conduct a post-incident review to identify opportunities to improve resilience and reduce the impact of similar third-party infrastructure outages in the future.

We thank our users for their patience and understanding during this disruption.