On 09 July 2026, at approximately 22:00 UTC, our hosting provider, IONOS, experienced a hosting infrastructure outage that affected the availability of services hosted on their platform.
As RutoWallet's User API is hosted on IONOS infrastructure, this incident resulted in a disruption to our API services, causing users to experience failed requests, connection timeouts, and temporary service unavailability.
Impact
User API became unavailable during the outage.
Authentication and user-related API requests failed.
Applications dependent on the User API experienced degraded functionality.
End users were unable to access affected features until service was restored.
Root Cause
The disruption was caused by a hosting infrastructure issue at IONOS. The outage was external to RutoWallet's application and infrastructure and originated from our hosting provider's platform.
Investigating
On 09 July 2026, at approximately 22:00 UTC, our hosting provider, IONOS, experienced a hosting infrastructure outage that affected the availability of services hosted on their platform.
As RutoWallet's User API is hosted on IONOS infrastructure, this incident resulted in a disruption to our API services, causing users to experience failed requests, connection timeouts, and temporary service unavailability.
Impact
User API became unavailable during the outage.
Authentication and user-related API requests failed.
Applications dependent on the User API experienced degraded functionality.
End users were unable to access affected features until service was restored.
Root Cause
The disruption was caused by a hosting infrastructure issue at IONOS. The outage was external to RutoWallet's application and infrastructure and originated from our hosting provider's platform.
