The hosting infrastructure outage affecting our hosting provider, IONOS, has been resolved, and all affected services have been fully restored.
Following confirmation that the IONOS platform was operating normally, the RutoWallet User API was verified to be functioning as expected. Authentication services, user-related API requests, and all dependent application features have returned to normal operation.
Resolution Details
User API availability has been fully restored.
Authentication and user management services are operating normally.
All dependent applications have resumed normal functionality.
System health checks and monitoring confirm that services are stable.
No data loss or security issues were identified as a result of this incident.
Root Cause
The incident was caused by an external infrastructure outage affecting IONOS hosting services. The issue originated outside of RutoWallet's application and infrastructure and was resolved by the hosting provider.
Current Status
Resolved
We will continue to monitor our systems to ensure continued stability and will conduct a post-incident review to identify opportunities to improve resilience and reduce the impact of similar third-party infrastructure outages in the future.
We thank our users for their patience and understanding during this disruption.
Resolved
The hosting infrastructure outage affecting our hosting provider, IONOS, has been resolved, and all affected services have been fully restored.
Following confirmation that the IONOS platform was operating normally, the RutoWallet User API was verified to be functioning as expected. Authentication services, user-related API requests, and all dependent application features have returned to normal operation.
Resolution Details
User API availability has been fully restored.
Authentication and user management services are operating normally.
All dependent applications have resumed normal functionality.
System health checks and monitoring confirm that services are stable.
No data loss or security issues were identified as a result of this incident.
Root Cause
The incident was caused by an external infrastructure outage affecting IONOS hosting services. The issue originated outside of RutoWallet's application and infrastructure and was resolved by the hosting provider.
Current Status
Resolved
We will continue to monitor our systems to ensure continued stability and will conduct a post-incident review to identify opportunities to improve resilience and reduce the impact of similar third-party infrastructure outages in the future.
We thank our users for their patience and understanding during this disruption.
Investigating
On 09 July 2026, at approximately 22:00 UTC, our hosting provider, IONOS, experienced a hosting infrastructure outage that affected the availability of services hosted on their platform.
As RutoWallet's User API is hosted on IONOS infrastructure, this incident resulted in a disruption to our API services, causing users to experience failed requests, connection timeouts, and temporary service unavailability.
Impact
User API became unavailable during the outage.
Authentication and user-related API requests failed.
Applications dependent on the User API experienced degraded functionality.
End users were unable to access affected features until service was restored.
Root Cause
The disruption was caused by a hosting infrastructure issue at IONOS. The outage was external to RutoWallet's application and infrastructure and originated from our hosting provider's platform.
